Troubleshooters get the response from local moving companies to a woman’s complaint

Troubleshooters get the response from local moving companies to a woman's complaint

CORPUS CHRISTI, Texas – We have new information on a Troubleshooters story that we first reported on Friday.

A single mother told us about her side of a complaint against a local moving company.

Tonight the business owner shows us his side.

“I was in the rental business for eight years,” said Mark Morin. “Moving a business for 15 years. I’ve seen people do that. They always want something for free.”

Morin owns Above All the Rest Movers, and that’s his response to a complaint Vanessa Wharton made against his company in our story on Friday.

Wharton showed us scratches on one of her pieces of furniture that she claims were made by Morin’s crew.

Morin says, ‘No way’.

“If you want to scratch it, it will go one way,” he said. “It won’t go several ways. Physically impossible.

Wharton said she couldn’t sleep in her own bed because the moving companies hadn’t replaced the panels needed to set it up.

Morin showed us a video he made of a bed set up in the master bedroom.

“I said, ‘Well, whose bed is that in the master bedroom?’ She said, “Oh, this is my bed. I just prefer to sleep on the air mattress. “When did she tell you that? I recorded it on my cell phone.”

But he told us he would go back and neatly set up the bed with the necessary plates.

Wharton said her kids are also sleeping on the floor because the movers removed the screws on their bed and didn’t come back to replace them.

But Morin showed us a video of two beds.

He said it was actually a bunk bed divided into individual beds that were damaged but not by his crew. So he doesn’t see it as his responsibility to fix the problem.

Wharton also blames Morin’s crew for damage to a table and a torn sofa cushion and wants them to replace them.

Morin said he was not responsible.

“She refused to wrap her furniture in shrink wrap or pad the first time it was shipped.”

He adds that he gave Wharton a discount to move her stuff from an apartment to a warehouse.

And didn’t ask her a penny to move her things from the storage room to her house on the south side.

He is very proud of the way he built his business.

“We get the highest ratings because we get the most ratings, because we do more jobs than anyone,” he said. “We give everyone the best price.”

Morin says he will do the following: Fix the bed in the master bedroom.

And he contacts a lawyer from the Ministry of Transport.

He is ready to take this to court if necessary.